Privacy Policy

How we handle personal information

This Privacy Policy applies to information collected when you visit the Velvet Spin Casino website, create or use an account, contact support, make a deposit or withdrawal, play games, enter a promotion, or otherwise use the available services. It is intended to give you a clear general explanation of privacy practices. Some details may depend on the service you use, the information involved and the legal requirements that apply.

Personal information means information that identifies you, or that can reasonably be connected with you. We collect and use information only for legitimate business, service, security and legal purposes. Where consent is required, you may be asked to provide it before information is used for that purpose. You may also have rights to object to some uses or withdraw consent, as explained below.

Information we may collect

• Account details, such as your name, date of birth, username, contact details, account preferences and information needed to manage your player account.
• Verification information, which may include identity documents, proof of age, proof of address or other information requested to confirm your identity and eligibility.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information needed to investigate or reconcile payments.
• Gaming and account activity, such as games used, account balances, deposits, withdrawals, promotions and communications connected with your account.
• Device and technical information, including IP address, browser type, operating system, device identifiers, language, time zone, general location information and information about how you interact with the website.
• Cookie and similar technology data, including information used to remember settings, support website functions, understand usage and help protect the service.
• Information you provide when you contact customer support, make a request, submit feedback, report a problem or communicate with us in another way.

Why information is used and when it may be shared

The information handled by Velvet Spin Casino is used to provide and administer the services, maintain accurate account records and communicate with players. It may also be used to confirm that an account is being used by the correct person, identify unusual activity and help keep the platform safe.

Common purposes for using information

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, age, account ownership and eligibility where verification is required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, chargebacks and other suspicious or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Operating, maintaining, testing and improving the website, games, systems and security controls.
• Sending service messages about your account, transactions, security, changes to services or other important information.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies. Marketing messages will include an option to stop receiving them.
• Meeting record-keeping, responsible gambling, taxation, court, law enforcement and other legal or regulatory obligations that apply to the service.
• Producing internal reports and statistics, generally using combined or de-identified information where practical.

Information may be shared with carefully selected service providers that help operate the website and its services. Depending on the circumstances, these providers may support payment processing, identity and age verification, fraud prevention, technology hosting, security, customer support, communications, analytics or technical maintenance. These providers should receive only the information reasonably needed for their service and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, the service or other people; to investigate suspected fraud or unlawful conduct; to respond to a valid legal request; to enforce applicable terms; or to protect rights and property. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to handle it in accordance with applicable privacy requirements. International processing may be subject to the laws of the country where the information is handled.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. They may be used to keep you signed in, remember preferences, support security, maintain session functions, understand website performance and measure how services are used. Some cookies are essential for the website to operate, while others help with analytics, personalisation or marketing.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you block essential cookies, parts of the website or account services may not work correctly. Cookie controls do not always remove information already collected, so you may need to contact us if you have a related privacy request.

Security measures

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, system testing and staff or supplier controls. No website, online account or electronic transfer can be guaranteed to be completely secure. You should protect your login details, use a private device where possible, and contact support promptly if you believe your account or information has been compromised.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this Policy, to provide services, resolve disputes, maintain business records, prevent misuse or meet legal and regulatory obligations. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it should be securely deleted, destroyed or de-identified where appropriate.

Your privacy choices and data rights

Depending on the circumstances and the requirements that apply, you may be able to ask about the personal information held about you and request that it is handled in particular ways. To exercise a privacy right or ask a question about your information, email support@velvetspincasino.click. Please explain your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity before providing information or changing account records.

Requests you may make

• Access: ask for access to personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for your personal information to be deleted where there is no continuing legal, security, transaction or service reason to retain it. Deletion may not be possible for every record.
• Withdraw marketing consent: withdraw consent to receive promotional or marketing communications. You can also use the unsubscribe option in a marketing message where one is provided.
• Information about use: ask for a general explanation of how your information is collected, used or shared.
• Complaints: raise a concern if you believe your information has not been handled appropriately, so the matter can be reviewed.

Withdrawing consent to marketing does not usually affect service messages that are necessary to operate your account, process transactions, maintain security or provide important information. It also does not undo processing that took place before consent was withdrawn. Similarly, closing an account does not automatically remove records that must be retained for legal, fraud prevention, dispute resolution or other permitted purposes.

We aim to respond to privacy requests within a reasonable timeframe. The time and process may depend on the type of request, the amount of information involved, identity checks and any legal limits on disclosure or deletion. If a request cannot be completed, an explanation may be provided where permitted.

Updates and contacting us

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. You should review this page occasionally, particularly before providing new information or using a new feature.

If you have a question about this Privacy Policy, want to exercise your access, correction or deletion rights, or want to withdraw consent to marketing, contact support@velvetspincasino.click. Please do not send payment card numbers, passwords or other unnecessary sensitive information in an initial email. We may ask for further information through an appropriate and secure process to confirm your identity and protect your account.

This Policy is intended as general privacy information for players using Velvet Spin Casino. It does not limit any rights you may have under applicable Australian privacy requirements or other laws that apply to your circumstances.