Velvet Spin Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Velvet Spin Casino website, account services, games, promotions and any other related features made available through the website. By accessing the website or using any service, you confirm that you have read, understood and agreed to be bound by these terms, together with any additional rules or notices displayed on relevant pages.

If you do not agree with these terms, you must not use the website or its services. We may update, replace or amend these terms from time to time. Changes may be published on the website, and your continued use after an update may be treated as acceptance of the revised terms. You should review this page regularly so that you remain aware of the rules that apply.

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking the laws that apply to you before using the website. Nothing on the website is an invitation to gamble where online gambling is prohibited or restricted.

Definitions

In these terms, “we”, “us” and “our” refer to Velvet Spin Casino and the relevant service operator. “You” and “your” refer to the person accessing the website or using an account. “Website” includes the site, mobile experiences, software, content and related services made available by us.

2. Eligibility and your account

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location. You must use the website only from a jurisdiction where participation is lawful. We may refuse access, suspend an account or restrict services if we believe that a user does not meet these requirements.

When registering, you must provide information that is accurate, complete and current. You must update your details if they change. We may request documents or other information to verify your identity, age, address, payment method or source of funds. Verification checks may be required before deposits, withdrawals or continued access can be processed.

You are responsible for keeping your account login details confidential and for all activity carried out through your account. You must notify us promptly if you suspect that your account has been accessed by someone else, or if your login details may have been lost, stolen or disclosed. You must not allow another person to use your account.

• You may create and use only an account that belongs to you.
• You must not register using false, misleading or third-party information.
• You must not sell, transfer, lend or otherwise provide access to your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow all instructions, notices and technical requirements shown on the website.

We may suspend, close or limit an account where information cannot be verified, where these terms may have been breached, where activity appears fraudulent or harmful, or where a restriction is required for legal, regulatory, security or responsible gambling reasons. Any review will be handled in accordance with applicable requirements.

3. Games, deposits and withdrawals

Games and other services are provided for entertainment. Outcomes in games of chance are determined by the applicable game rules and technical systems. You accept that results may be random and that there is no guarantee of winning, recovering losses or receiving a particular outcome. You should only gamble with funds that you can afford to lose.

Before participating in a game, you should read the information and rules displayed for that game. Specific game rules may explain how stakes, features, results and any applicable limits operate. Where a game is interrupted by a technical issue, we may investigate the event and take reasonable steps to correct any error in accordance with the relevant rules and applicable law.

Payments

Deposits and withdrawals must be made using payment methods held in your name or otherwise authorised for your use. You must not use a payment method belonging to another person without appropriate permission. Payment requests may be subject to identity, fraud, financial crime and responsible gambling checks.

Available payment methods, processing requirements, transaction instructions and any applicable charges will be shown on the website or during the relevant transaction. Processing may depend on the payment provider, verification status, technical systems and legal requirements. We do not control delays caused by a bank, card provider, payment service or other external provider.

You are responsible for ensuring that payment information is correct and that you have authority to use the selected method. You are also responsible for any taxes, fees or other obligations that may apply to you under Australian law or the law of your jurisdiction. We may refuse, reverse or hold a transaction where there is a reasonable compliance, security or technical concern.

Promotions and errors

Promotions, offers and rewards may be subject to separate terms. Those terms will apply in addition to these Terms & Conditions and should be read before you participate. If promotional information is displayed incorrectly because of a clear error, we may correct the error and take reasonable steps to address any affected activity.

4. Responsible gambling and prohibited conduct

Velvet Spin Casino supports a responsible approach to gambling. Gambling should remain an optional form of entertainment and must not be treated as a way to make money, solve financial problems or recover previous losses. You should set personal limits, take breaks and stop playing if gambling is no longer enjoyable or feels difficult to control.

• Do not gamble when you are upset, under the influence of alcohol or affected by medication.
• Do not borrow money or use funds needed for household expenses to gamble.
• Keep track of the time and money you spend.
• Use any available account controls, deposit limits, activity limits or self-exclusion options that suit your circumstances.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

If you want to restrict or stop your gambling, use the responsible gambling tools or support options made available through the website. A restriction or self-exclusion request may affect access to your account and may not be reversible until the relevant period has ended. You must not create another account or ask someone else to gamble on your behalf while a restriction applies.

You must not use the website to cheat, manipulate games, exploit a technical fault, interfere with security, introduce malicious software, use automated systems without authorisation, or engage in collusion. You must not use the website to harass others, distribute unlawful material or infringe the rights of another person.

We may investigate suspected misuse and take appropriate action, including cancelling activity, withholding access while checks are completed, restricting an account or reporting concerns where required. Any action will be considered in line with applicable law and relevant account information.

5. Privacy, intellectual property and general provisions

Privacy and data

Personal information is handled in accordance with the applicable Privacy Policy and Australian privacy requirements. We may collect and use information needed to provide services, maintain accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and support responsible gambling. By using the website, you acknowledge that relevant information may be processed for these purposes.

Website content and intellectual property

The website, including its design, text, graphics, logos, software, game interfaces and other content, is owned by us or used under permission. You may use the website for personal, non-commercial purposes only. You must not copy, modify, distribute, publish, reverse engineer, frame, scrape or commercially exploit website content unless permitted by law or authorised by us.

Availability and liability

We aim to keep the website available and accurate, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, security, technical, legal or operational reasons. We are not responsible for failures caused by circumstances outside our reasonable control, including internet, telecommunications, device, payment provider or third-party service failures.

To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. Where liability can lawfully be limited, it will be limited to the extent permitted by law.

Complaints and applicable law

If you have a question, concern or complaint, use the support or contact options provided on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may request further information and will consider complaints in accordance with applicable procedures and legal requirements.

These terms are intended to operate subject to the laws that apply to the relevant service and your use of the website. If a court or competent authority finds that any provision is invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not amount to a waiver of that provision.

If you have any doubt about these terms, your legal eligibility or whether gambling is suitable for you, do not proceed until you have obtained appropriate independent advice. By continuing to use Velvet Spin Casino, you confirm that you accept these Terms & Conditions and will comply with all applicable laws and account requirements.