- OperatorSpins Gaming
- EstablishedJanuary 2022
- Game ProvidersRTG, NetEnt, Microgaming, Evolution, Play'n GO
- Payment MethodsCrypto, PayPal, Neosurf, Visa, Mastercard, Skrill
Withdrawal limits: minimums, caps and the no-win-limit rule
The general minimum withdrawal is $100 AUD. A standard account has a weekly withdrawal limit of $5,000, while the cashier also applies a separate maximum based on the payment route you choose. That means both the account-level weekly cap and the method limit matter when you plan a larger payout.
There is no win limit, so your payout is not reduced by a maximum winnings rule. You still need to keep the requested amount within the relevant method maximum and your weekly account limit.
| Route | Minimum | Maximum |
|---|---|---|
| Bank Transfer | $100 | $5,000 |
| Credit Card | $50 | $3,000 |
| E-Wallet: Neteller, Skrill and PayPal | $20 | $2,500 |
| Cryptocurrency | $10 | $10,000 |
Two limits can apply to one payout
The method maximum is separate from the standard $5,000 weekly account cap. If you hold a VIP 4 or VIP 5 level, the weekly limit changes to $10,000.
Processing times: how long each withdrawal route takes
Processing time depends on the route selected in the cashier. Crypto and e-wallet withdrawals can be the quickest options once the account has been verified, while bank transfer and card payments use business-day timeframes.
| Payment route | Processing time |
|---|---|
| Bank Transfer | 2-3 business days |
| Credit Card | 2-5 business days |
| E-Wallet: Neteller, Skrill and PayPal | 0-48 hours |
| Cryptocurrency | 0-24 hours |
These timeframes relate to processing the withdrawal route. A request still goes through an account review first, so having the required documents ready can make the overall process easier to follow.
How to withdraw: follow the cashier-to-payout process
Once Registration through Inclave is complete, the withdrawal request is handled from the cashier. The stated sequence is cashier → review → approved → sent.
Sign in to your account and choose the withdrawal area in the cashier.
Select the available route you want to use, then enter an amount that fits the general minimum, method limits and your weekly allowance.
Provide any identity, address or payment-method documents requested. Security questions set during Registration may also be required during this stage.
The request moves from review to approved and then sent. The route’s processing timeframe applies after the request is handled through the relevant stages.
Prepare your payment details first
Use a payment method that belongs to you and keep its verification document nearby. It saves a bit of back-and-forth during the review.
Ready to check your payout route?
Open the cashier, compare the available methods and choose the amount you want to request within the stated limits.
Verification documents: what to have ready for KYC
KYC verification supports the withdrawal review. You may be asked for proof of identity, proof of address and evidence that the payment method belongs to you. The document upload function is available on mobile as well as through the regular account experience.
- Identity: a passport or driving licence.
- Proof of address: a utility bill or bank statement dated within the last 3 months.
- Payment method verification: a recent bank statement or an e-wallet screenshot.
- Large withdrawals: source of funds documents such as bank statements or payslips.
- Large withdrawals: source of wealth documents may include asset records or financial records.
- Account review: security questions created during registration may be requested.
Make sure the details on your documents match the account information. For anyone using Velvet Spin Casino Online, this is the practical part that is easiest to overlook: a payout can only move through review when the requested checks are completed.
Large payouts can involve extra checks
Source of funds documentation is required for large withdrawals, and source of wealth documentation may also be required. Keep the relevant financial records available if the review asks for them.
Currencies and fees: check the currency before confirming
The platform accepts AUD, USD and EUR. The withdrawal fee schedule is set by currency, so the currency attached to the payout matters even when the payment route is otherwise suitable.
| Currency | Fee |
|---|---|
| USD | 2% |
| EUR | 1.5% |
| GBP | 1.8% |
The listed payment routes include bank transfer, credit card, Neteller, Skrill, PayPal and cryptocurrency. Crypto options include Bitcoin, Ripple, Dogecoin, Tether, Ethereum, Binance Coin, Litecoin and Bitcoin Cash.
Compare the route as well as the fee
Look at the minimum, maximum and processing time together before submitting a request. The cashier shows the current limit for your chosen method.
VIP withdrawals: when the weekly limit rises to $10,000
The tiered VIP system gives VIP 4 and VIP 5 members a $10,000 per week withdrawal limit. Standard levels use the $5,000 per week limit. These weekly figures sit separately from the maximum allowed by an individual payment route.
VIP membership is invitation-based and depends on playing patterns. Players accumulate comp points through wagering activity, and those points can be exchanged for bonus credits or free spins. Other VIP benefits include a dedicated account manager, personalised bonuses and exclusive event invitations.
| Account level | Weekly limit |
|---|---|
| Standard levels | $5,000 |
| VIP 4 and VIP 5 | $10,000 |
Checks before approval: promotional balances and account rules
If a withdrawal includes winnings connected to a promotion, the promotion rules still affect eligibility. A real-money deposit must be made between consecutive no-deposit bonus redemptions for winnings from those bonuses to remain eligible for withdrawal.
- Only one free chip is allowed between deposits; winnings from multiple consecutive free chips are void.
- Using a promotional offer you are not entitled to forfeits all winnings from that promotion.
- Mixing a Rewards Club Deposit, which is added automatically, with another free coupon results in voided winnings.
- VPN use is not permitted.
The account also uses 128-bit SSL encryption, and its random number generator is certified by iTech Labs. The operator is Spins Gaming, and the casino operates under a Curacao eGaming licence.
Withdrawal help and account controls when you need them
English-language support is available 24/7 by live chat and email. Live chat typically responds in under 2 minutes, while email queries are resolved within approximately 6 hours. Support can help with account review questions and the withdrawal process.
You can also set boundaries around your play from the account. Deposit limits for daily, weekly and monthly periods can be configured in account settings, while the available responsible gambling tools include loss limits, stake limits, session limits, time out, self-exclusion, withdrawal lock, reality checks and self-assessment tests.
- Set a deposit limit before you play if you want a fixed spending boundary.
- Use session limits or reality checks to keep track of time.
- Request a time-out or self-exclusion through customer support when you need a break.
- Keep your KYC and payment-method documents ready for a smoother review.
Check everything before submitting
Confirm your payment route, amount, currency and documents first. That gives you a clear starting point for the cashier review.
Withdrawal: your questions
What is the general minimum withdrawal?
The general minimum withdrawal is $100 AUD. The method schedule gives separate minimums of $100 for bank transfer, $50 for credit card, $20 for e-wallets and $10 for cryptocurrency.
How long does a bank transfer withdrawal take?
Bank transfer withdrawals are processed in 2-3 business days.
What is the fastest listed withdrawal route?
Cryptocurrency withdrawals are processed within 0-24 hours. E-wallet withdrawals through Neteller, Skrill and PayPal are processed within 0-48 hours.
Which documents are needed for withdrawal verification?
You need a passport or driving licence for identity, a utility bill or bank statement dated within the last 3 months for address verification, and a recent bank statement or e-wallet screenshot for payment-method verification.
What is the standard weekly withdrawal limit?
The standard weekly withdrawal limit is $5,000. VIP 4 and VIP 5 members have a $10,000 weekly limit.
Can large withdrawals require more financial documents?
Yes. Large withdrawals require source of funds documents such as bank statements or payslips, and source of wealth documents may also be required.
Who can help with a withdrawal question?
English-language live chat and email support operate 24/7. Live chat typically responds in under 2 minutes, and email queries are resolved within approximately 6 hours.
